Tomoko Matsuoka

Tomoko Matsuoka

Managing Editor & Writer

Tomoko Matsuoka is a managing editor and writer for MailMate, Shoeboxed, and a number of online resource libraries. She writes guides on life in Japan and covers Japanese business news, digitalization, and productivity tools and software.

International Shipping from Japan: Options & FAQs [Updated 2026]

Life in Japan, Japan Post April 2nd, 2026

International Shipping from Japan: Options & FAQs [Updated 2026]

Finding the best way to ship something from Japan depends mostly on your budget and the type of goods you wish to send. This article covers the most popular and trusted options for sending items from Japan to your home country.

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Tomoko Matsuoka Managing Editor & Writer

Japanese Customer Service: Can You Compete?

Customer Service in Japan March 19th, 2026

Japanese Customer Service: Can You Compete?

3 key strategies—backed by data—that will help you maximize customer satisfaction and minimize the risk of offense in Japan.

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Tomoko Matsuoka Managing Editor & Writer

How to Pay Bills in Japan

Life in Japan March 19th, 2026

How to Pay Bills in Japan

Learn the various methods of paying utility bills in Japan and how to set up bill payments online.

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Tomoko Matsuoka Managing Editor & Writer

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